Pfeiffer Library's reference services aim to serve all students, faculty, and staff of Tiffin University by empowering our campus community to navigate the library's resources. These services uphold Tiffin University's mission and guiding principles so that patrons can confidently conduct independent research. Reference questions and inquiries are processed within 24-48 hours and are typically delivered in the format in which the library is contacted. This applies to reference inquiries via email, chat, or over the phone. If a reference question is sent during an observed holiday or during an unexpected closure, the response time may be longer than 24-48 hours.
In compliance with the Family Educational Rights and Privacy Act (FERPA), Pfeiffer Library keeps all personal information received via reference services confidential in accordance with university policies. Private information, when communicated electronically, will typically route to the user's university email rather than to a personal email address, even if the contact originated from a personal email address. Pfeiffer Library's reference services also follow the expectations outlined by the Reference and Users Services Association (RUSA) as well as the American Library Association's Bill of Rights.
While we aim to provide the best services to our patrons, there are some limitations to what we can provide:
Pfeiffer Library asks that Tiffin University students, faculty, and staff follow these expectations while using our reference services:
The above guidelines are subject to review and change. When this occurs, they will be publicly updated on this page and take effect immediately upon publication.
As a library patron, you can expect the following from professional librarians: