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University Academic Support

OVERVIEW

NOW HIRING FOR SPRING 2022: Applications due by November 29th, 2021. Early consideration will begin November 23rd, 2021. 

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UAS/Murphy Center Employment

The University Academic Support Office/Murphy Center offers paraprofessional positions that help build your pathway to career success while offering an opportunity to serve fellow Tiffin students. Our office is committed to hiring the best candidates with a desire to grow their skills and serve their fellow students in a flexible and rewarding environment. Among the benefits offered are:

 

Benefits of Working in the UAS/Murphy CenterEmployees | Cone Health

  • Flexible/Scalable scheduling: Scheduling is built around your schedule. 
  • Paid on the job training
  • Development of marketable workplace skills for future employment.
  • The opportunity to make connections with fellow students< Tiffin staff and faculty.

In order to apply to the UAS, all candidates must:

  • Complete the employment application for the position.
  • Submit a current professional resume
  • Provide one of the following:
    • Letter of recommendation from a current or prior faculty member (required for student academic consultants) and one additional professional letter of recommendation.
    • Three letters of recommendation from professional references/former employers.
  • Minimum GPA of 2.5 (3.0 or higher for academic consultants and specialist positions.)
  • For international students, be authorized to work on campus (must have a social security card and immigration documentation for payroll completion at time of application)

Open Positions

CURRENT OPEN POSITIONS

Desk Assistant (Multiple Positions) | Academic Consultants (Multiple Positions) | UAS Desk Operations Lead

Academic Consulting Lead | UAS Data and Support Lead | Programming and Marketing Assistant

To apply for the open positions listed below, please review the specific position you are interested in and the basic employment requirements. Incomplete applications will not be considered. Be sure to follow all application instructions. To apply for the existing position visit College Central or complete the application through the link below.

Desk Assistant/Lab Assistant

The desk worker position is ideal for first- or second-year students who enjoy working closely with the public. The candidate will be able to work around 10 hours per week, sometimes without direct supervision. Morning, afternoon, and evening shifts are available. Students interested in this position should be friendly and outgoing, with excellent customer service skills, a positive attitude, the ability to work alone, the ability to take initiative on tasks without being prompted, and a willingness to ask questions. This position may be located either in Pfeiffer Library or the University Academic Support Office located in Murphy Center. Location is dependent upon availability.
Primary responsibilities for this position include:
-    Processing study table check-ins
-    Coordinating room reservations
-    Answering and routing phone calls
-    Processing circulation transactions at the library desk 
-    Scheduling tutoring appointments at the Murphy desks
-    Recording desk transactions
-    Checking for and reporting computer or facilities issues to Academic Operations Manager for further action
-    Greeting everyone who enters the department
-    Posting signage as needed
-    Providing directional information
-    Basic troubleshooting of technology and printers
-    Maintaining the surface-level cleanliness of the facility throughout each shift
-    Ensuring that printers are always stocked with paper
-    Other basic clerical tasks as assigned

Academic Consultant

Academic Consultants employed by the Tiffin University Academic Support in the Murphy Center will be responsible for providing peer academic support to Tiffin University students, both on-campus and virtually, with a goal of improving tutee academic performance, skill attainment and persistence. The position requires content area knowledge, excellent communication skills, an ability to adapt delivery of support to meet student needs and personal management and organization skills. The consultant must be able to serve diverse student populations in both one-to-one activities and small group-based sessions. 
Responsibilities of the Position
•    Tutor specific academic subjects to individuals or small groups either on-campus or virtually.
•    Document all sessions and record student progress as required.
•    Promote the use of effective study skills and strategies with tutees to encourage the development of independent learning.
•    Coordinate scheduling, meetings and availability both with the Center and the tutees.
•    Serve as a resource for fellow tutees employed by the department and engage in collaboration to improve student support and learning support operations.
•    Complete all documentation and data entry for student appointments, administrative tasks (payroll, center related logs) and required assessment activities.
•    Refer students to staff or other University Departments for supports that are not within the scope of service provided by the Center 
•    Abide by all policies and procedures outlined in the Tiffin University Academic Support Center Handbook and applicable university polices, state and federal laws.
•    Complete the required orientation and initial training program for new tutors and complete additional ongoing training each academic semester.
•    Complete self-reflection and evaluation material as well as complete a performance review with the program administrator not less than once per academic year.
•    Perform other University Academic Support duties as assigned by Center leadership.

UAS Desk Operations-Lead (Supervisory Position)

The Desk Operations Lead serves as a mentor to student support staff in UAS/Murphy Center and works closely with the professional staff to oversee operations at the Upper and Lower Murphy Center Desk and the L1 Computer Lab. The student leadership position oversee Murphy Center Desk Workers and L1 Computer Lab Assistants in the daily functions of their jobs, support student hiring and performance evaluations, coordinate communication between student staff and professional staff, assist in planning formal and individualized training, maintain the desk operational staff schedule including shift changes, and participate in university committees and professional staff meetings as needed. The ideal candidate for a Lead Student Worker position is a Junior, Senior, or Graduate level student with at least 4 semesters of experience in UAS/Murphy Center. Due to the requirements of the position candidates may work up to 25 hours per week, subject to applicant availability. At a minimum, the position requires at 16-20 hours per week on average. Candidates filling this position will be in a supervisory role which will require addressing performance issues, handling sensitive information and attending regular staff meetings with UAS/Murphy leadership (weekly)  and combined UAS/library staff meetings (monthly).

Lead Student Workers begin their work 2 weeks before the start of the fall and spring semesters and end their work 1 week after the end of each semester to complete the reporting and evaluation requirements associated with the job. Work before and after the semester timeline can be completed remotely as long as there is reliable internet access and the ability to participate in remote meetings with campus staff. On-campus hours can be morning, afternoon, or evening depending on the successful candidate’s schedule with an expectation of some evening and/or weekend hours when professional staff are not available. Candidates for this position should have excellent oral and written communication skills, strong organizational skills, a professional demeanor, and strong and proven leadership capabilities.

Primary responsibilities for this position include:

  • In conjunction with the Academic Operations Manager, develop and maintain an operation schedule for student desk workers.
  • Oversee and maintain communication with all student desk workers both via email or through other communications means.
  • Assist professional staff in the oversight of desk operations, including policy compliance and procedural compliance.
  • Develop training for desk staff that assists in their professional development.
  • Coordinate with the Academic Operations Manager and the Lead Worker-Library to ensure that coverage needs are met and when necessary ask for additional staff coverage.
  • Maintain records of attendance, shift coverage and missed shifts by UAS desk employees.
  • Provide training to student desk workers in both the library and UAS for TutorTrac as needed and work with the Academic Operations Manager and Director of the UAS to develop standardized TutorTrac training options.
  • Ensure procedures are followed for logging appointments, room reservations, testing, and UAS related operations.
  • Provide weekly updates to the Academic Operations Manager and UAS Director at weekly staff meetings including any personnel issues, operational needs or related information.
  • Ensure maintenance of logs related to testing, desk operations, and front desk operations.

Experience:

  • Skill level - Intermediate (Sophomore standing or higher)
  • Minimum GPA of 3.0
  • Familiarity with email, Google Office Docs, Spreadsheets, Excel, Word and TutorTrac
  • Familiarity with UAS operations. Priority is given to candidates with UAS/Murphy Center experience and prior good performance as a Desk WorkerTraining will be provided.

Academic Consultant-Lead (Supervisory Position)

The Lead Academic Consultant serves as a mentor to the academic consultant team in the UAS/Murphy Center and works closely with the professional staff to ensure adequate support is provided to all Tiffin University students with emphasis on CORE courses and freshman/sophomore undergraduate populations, online and entry graduate populations. The student leadership position oversees student academic consultants in the daily performance of their jobs, supports student hiring and performance evaluations, coordinates communication between academic consultants and professional staff, assist in planning formal and individualized training, maintains operational academic consulting schedule including shift changes/cancellations, and participate in university committees and professional staff meetings as needed. The ideal candidate for a Lead Student Worker position is a Junior, Senior, or Graduate level student with at least 4 semesters of experience in UAS/Murphy Center. Due to the requirements of the position candidates may work up to 25 hours per week, subject to applicant availability. At a minimum, the position requires 16-20 hours per week on average. Candidates filling this position will be in a supervisory role which will require addressing performance issues, handling sensitive information, and attending regular staff meetings with UAS/Murphy leadership (weekly) and combined UAS/library staff meetings (monthly).

Lead Student Workers begin their work 2 weeks before the start of the fall and spring semesters and end their work 1 week after the end of each semester to complete the reporting and evaluation requirements associated with the job. Work before and after the semester timeline can be completed remotely as long as there is reliable internet access and the ability to participate in remote meetings with campus staff. On-campus hours can be morning, afternoon, or evening depending on the successful candidate’s schedule with an expectation of some evening and/or weekend hours when professional staff are not available. Candidates for this position should have excellent oral and written communication skills, strong organizational skills, a professional demeanor, and strong and proven leadership capabilities.

Primary responsibilities for this position include:

  • In conjunction with the Academic Operations Manager, develop and maintain an operation schedule for academic consultants.
  • Oversee and maintain communication with all academic consultants both via email or through other communications means.
  • Assist professional staff in the oversight of desk operations, including policy compliance and procedural compliance.
  • Develop and coordinate academic consulting training in conjunction with the UAS Director.
  • Ensure that all academic consultants meet the training and professional development requirements for the positions they hold and maintain accurate records of the training program.
  • Coordinate with the UAS Programming and Marketing Assistant to ensure promotion of consulting services and information regarding service changes.
  • Provide training on TutorTrac for academic consultants and ensure that student consultants input academic section specialties.
  • Ensure procedures are followed for logging appointments, completing session notes, and reporting of information.
  • Alert the Academic Operations Manager and or UAS Director of any issues related to compliance, FERPA, general privacy or procedural issues.
  • Provide weekly updates to the Academic Operations Manager and UAS Director at weekly staff meetings including any personnel issues, operational needs or related information.

Experience:

  • Skill level - Intermediate (Sophomore standing or higher)
  • Minimum GPA of 3.0
  • Familiarity with email, Google Office Docs, Spreadsheets, Excel, Word and TutorTrac
  • Familiarity with UAS operations. Priority is given to candidates with UAS/Murphy Center experience and prior good performance as an academic consultant or desk worker. Training will be provided.

UAS Data and Support-Lead (Supervisory Position)

 

The Data and Support Operations Lead is responsible for data management and reporting of UAS data to the Academic Operations Manager and the Director of University Academic Support. This position will be responsible for weekly reporting of TutorTrac software data including the pulling of study table reports, summarization of desk log operational data, tracking of specified student populations as directed by the UAS director and/or operations manager.  The ideal candidate for a Lead Student Worker position is a Junior, Senior, or Graduate level student with at least 4 semesters of experience in UAS/Murphy Center. Due to the requirements of the position candidates may work up to 25 hours per week, subject to applicant availability. At a minimum, the position requires at 16-20 hours per week on average. Candidates filling this position will be required to attend regular staff meetings with UAS/Murphy leadership (weekly)  and combined UAS/library staff meetings (monthly). Additional meetings with the UAS Advisory committee may be required twice a semester.

Lead Student Workers begin their work 2 weeks before the start of the fall and spring semesters and end their work 1 week after the end of each semester to complete the reporting and evaluation requirements associated with the job. Work before and after the semester timeline can be completed remotely as long as there is reliable internet access and the ability to participate in remote meetings with campus staff. On-campus hours can be morning, afternoon, or evening depending on the successful candidate’s schedule with an expectation of some evening and/or weekend hours when professional staff are not available. Candidates for this position should have excellent oral and written communication skills, strong organizational skills, a professional demeanor, and strong and proven leadership capabilities.

Primary responsibilities for this position include:

  • Completing weekly summary usage reports for the UAS Director and Academic Operations Manager with comparative data from previous terms showing trends.
  • Pulling and distributing weekly study table reports to Tiffin Athletics and Arts programs as well as to other constituencies as required.
  • Input webinar, workshop and related attendance information into the TutorTrac system.
  • Compile summaries of data for approval and distribution to other offices at the direction of the UAS Director.
  • Assist in the preparation and analysis of summary reports for the Provost and Provost’s cabinet, UAS Advisory Committee, Outcomes Assessment and University Administrative team as needed at the direction of the Director of the UAS.
  • Create, distribute and compile data from UAS student and faculty surveys during the course of the term.
  • Develop and maintain data files and reports electronically for ease of access

Experience:

  • Skill level - Intermediate (Sophomore standing or higher)
  • Minimum GPA of 3.0
  • Familiarity with email, Google Office Docs, Spreadsheets, Excel, Word and TutorTrac
  • Familiarity with UAS operations. Priority is given to candidates with UAS/Murphy Center experience and prior good performance as a Desk WorkerTraining will be provided.
  • Ability to maintain confidentiality
  • Ability to manage, organize and present data in a clear and usable format.

Programming/Marketing Assistant

The Programming and Marketing Assistant serves as the coordinator of UAS Marketing and coordinates programming. The ideal candidate should have keen attention to detail, be able to work independently, follow written instructions and ask questions for clarity, and enjoy organizing and creating content, producing displays, and participating in campus events. Due to the split nature of this position, flexibility is required as there will be “in office” hours as well as hours outside of the standard shift requiring assistance with events, programming and activities across campus. These activities may include campus tour presentations, in-person and virtual campus events, engagement fairs, welcome weekend, or similar activities.  Excellent oral and written communication skills are a must for the job. This position works roughly 15 hours per week regularly and may include remote work during non-holiday breaks throughout the academic year. Due to the detail-oriented nature of this position, preference is given to candidates at the Junior, Senior, or Graduate level. This position would be an ideal fit for anyone with an interest in pursuing careers related to Arts/Humanities, Communication, Public Relations, Digital Media and Design, or Marketing.

Primary responsibilities for this position include:

  • Participation in special projects and programming as needed.
  • Create and maintain a social media presence including regular information updates to TU App, library blog and additional media.
  • Coordinate/staff UAS events including National Tutoring Week, UAS Recognition, Drawings, Welcome activities and similar events.
  • Maintenance and upkeep of building bulletin boards to ensure content remains current
  • Procurement of campus displays
  • Creation of PR materials as needed in compliance with university branding requirements
  • Conducting coordinated and targeted outreach to campus populations as instructed by the Director of the UAS.
  • Assisting with surveys and data collection in coordination with the UAS Data and Support Operations student worker as needed.
  • Assistance with UAS reports, documents and presentation as required.

Experience:

  • Skill level - Advanced (Junior, Senior, or Graduate level students)
  • Minimum 3.0 GPA with an A average in prior English and writing-focused courses. If prior academic experience is not at TU, an unofficial transcript or evidence of course grades from your previous institution must be provided with your application.
  • Familiarity with computers, social media platforms, and common software platforms like Microsoft Office, Google Docs, Canva, or other free media/marketing/presentation software.